Cutout Privacy Policy

Last updated: 9 October 2025

Cutout Pty Ltd (“Cutout,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Cutout mobile application (“App”) and related services.

1. Information We Collect

When you use Cutout, we may collect the following types of information:

Personal Information

• Name
  
  

• Email address
  
  

• Password
  
  

• Gender
  
  

• Height
  
  

Fitness Data

• Workout statistics (velocity, reps, tempo, etc.)
  
  

• Workout videos (single front-on clips used for analysis and performance tracking)
  
  

Automatically Collected Data

• Device type and operating system
  
  

• App usage data (for performance and bug tracking)
  
  

We do not collect location data or contact lists, and we do not use your data for marketing or advertising purposes.

2. How We Collect Information

We collect information when:

• You create an account within the app
  
  

• You upload a workout video for analysis
  
  

• You interact with features that record performance metrics
  
  

All video and performance data are captured directly through the Cutout App. We do not obtain data from external sources or social networks.

3. How We Use Your Information

Cutout uses your data to:

• Provide and improve the performance tracking service
  
  

• Deliver real-time feedback and progress insights
  
  

• Maintain secure authentication and account management
  
  

• Ensure app stability and performance
  
  

We do not sell, rent, or trade user data. Your fitness and personal data are used solely to enhance your training experience within the app.

4. Data Storage and Security

All data is securely stored on Amazon Web Services (AWS) using:

• AWS Cognito for authentication and identity management
  
  

• AWS S3 for encrypted video and performance data storage
  
  

Access to your data is limited to authorized personnel for operational purposes only. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

5. Data Sharing

We only share user data with trusted third parties who are essential to app functionality:

• RevenueCat (subscription and billing management)
  
  

• AWS Cognito and S3 (authentication and storage)
  
  

Each of these partners adheres to strict privacy and data protection standards equivalent to those in this policy.

We do not share data for advertising, analytics, or external marketing.

6. Data Retention and Deletion

We retain user data for as long as your account remains active or as required by law.
You can request deletion of your account and all related data at any time by:

• Accessing the “Delete Account” feature within the app, or
  
  

• Contacting us at info@cutout.fit
  
  

Once deleted, all associated workout videos, fitness metrics, and personal details will be permanently removed from our systems within 30 days.

7. Consent and Permissions

By creating an account, you consent to:

• The collection of the information listed above
  
  

• The processing of your data for the stated purposes
  
  

You can withdraw consent or revoke access to specific permissions (e.g., camera access) at any time through your device settings or by deleting your account.

8. Children’s Privacy

Cutout is designed for users aged 9 and above. We do not knowingly collect personal information from children under 9. If we become aware that a child has provided personal data, we will promptly delete it.

9. Fitness and Health Data

Cutout processes fitness-related information (e.g., workout videos and performance metrics).
This data is used solely to provide insights and feedback to you.
It is never used for marketing, profiling, or shared with third parties for research without your explicit consent.

10. International Data Transfers

Your data may be processed or stored on servers located outside your country of residence.
All transfers comply with applicable data protection laws (GDPR, APPs, etc.) and use secure transfer mechanisms such as the Standard Contractual Clauses (SCCs).

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data
  
  

• Withdraw consent at any time
  
  

• Request data portability
  
  

• Lodge a complaint with a data protection authority
  
  

To exercise these rights, contact info@cutout.fit

12. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via in-app notification or email. Continued use of the app after such updates constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or privacy-related requests, contact:
Cutout Pty Ltd
Email: info@cutout.fit
Address: 173 Hastings Parade North Bondi 2026 

Cutout Pty Ltd – App Terms & Conditions

ABN: 66 689 986 990 Effective Date: 9 October 2025

1. Introduction

Welcome to the Cutout mobile application (“App”), operated by Cutout Pty Ltd (“Cutout,” “we,” “us,” or “our”). By using the App, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the App.

Cutout enables users to track fitness performance, capture and analyze workout data, and participate in programs designed by coaches or professionals.

These Terms apply to:

• Consumers – individuals using the App for personal fitness tracking or training.
  

• Creators – individuals or entities who create and publish programs.
  

• Trainers/Professionals – fitness professionals managing or coaching clients via the App.
  

2. Eligibility

• The minimum age to use the App is 9 years old.
  

• Users under 18 must have permission from a parent or legal guardian.
  

• Users must provide accurate and truthful information during registration.
  

3. Account Registration

• You must create an account to use most features.
  

• Authentication and identity management are handled securely via AWS Cognito.
  

• You are responsible for maintaining the confidentiality of your credentials and notifying us of any unauthorized use.
  

4. Subscriptions & Payments

• Consumers pay subscription fees for access to tracking tools and programs.
  

• Creators may pay subscription fees to host and sell content.
  

• Trainers must hold a professional plan for client management features.
  

• Payments are handled via Apple/Google Pay or RevenueCat.
  

• All fees are non-refundable unless required by law.
  

• Users are responsible for applicable taxes and compliance obligations.
  

5. Intellectual Property

• Users retain ownership of their content but grant Cutout a worldwide, royalty-free, sublicensable licence to use, display, and process content for the purposes of operating and improving the App.
  

• Workout videos uploaded to the App may be used, with explicit user consent, to enhance AI training and product accuracy.
  

• Users may not copy, resell, or distribute App content externally without written consent from Cutout.
  

6. User Conduct

Users agree not to:

• Upload unlawful, offensive, or misleading material.
  

• Harass, impersonate, or defame others.
  

• Attempt to hack, reverse-engineer, or disrupt the App.
  

• Use the App to provide unauthorized medical or professional advice.
  

7. Health & Fitness Disclaimer

• The App is not a medical tool and does not provide professional healthcare advice.
  

• Fitness programs and workout tracking involve physical risk.
  

• You agree that you participate voluntarily and at your own risk.
  

• Cutout is not responsible for injuries, damages, or losses resulting from use of the App or participation in any program.
  

• Users should consult a qualified medical professional before beginning any fitness program.
  

8. Data, Privacy & AI Use

Cutout collects and stores:

• Personal details (name, email, password, gender, height)
  

• Workout statistics and performance metrics (e.g. velocity, reps, tempo, depth)
  

• Workout videos (single front-on clips used for analysis)
  

Data is securely stored via AWS S3 (encrypted storage) and managed through AWS Cognito.We do not collect location data or share user data for advertising or marketing.

With explicit consent, user videos and related fitness data may be used to train and improve AI models to enhance performance analysis.

All data handling complies with our Privacy Policy, Apple App Store Guidelines, and relevant privacy laws including the Australian Privacy Principles (APPs) and GDPR.

9. Profit & Distribution Rules (for Creators)

• Creators retain ownership of their intellectual property but grant Cutout rights to display and distribute it on the platform.
  

• Creators receive 100% of program sales revenue minus subscription or processing fees.
  

• Performance-based revenue adjustments may apply if deliverables or KPIs are not met under specific agreements.
  

10. Trainer / Client Use

Professional License

• Trainers must have a valid subscription to manage clients.
  

• Trainers are responsible for client safety and compliance with all health guidelines.
  

Data & Consent

• Trainers must obtain written client consent before uploading videos or workout data.
  

• Cutout may process such data solely for App functionality and improvement.
  

Commercial Use

• Trainers may not sell or redistribute App content outside Cutout without authorization.
  

11. Termination

• Cutout may suspend or terminate accounts for violating these Terms, illegal activity, or reputational harm.
  

• Users may cancel subscriptions through the App or relevant store platform.
  

• Upon termination, user access and data may be permanently removed unless required by law.
  

12. Liability & Indemnity

• To the fullest extent permitted by law, Cutout is not liable for indirect or consequential loss, injury, or damage.
  

• Users agree to indemnify Cutout for claims or losses arising from misuse of the App, breach of Terms, or unlawful conduct.
  

13. Dispute Resolution

Disputes will first be referred to mediation. If unresolved, disputes will be settled by arbitration in New South Wales, Australia.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

15. Changes to Terms

Cutout may update these Terms periodically. Updated versions will be posted in the App. Continued use after updates indicates acceptance of the revised Terms.

16. Contact Information

Cutout Pty LtdEmail: info@cutout.fit

Address: 173 Hastings Parade North Bondi 2026 

For all enquiries contact us at info@cutout.fit

Terms & Conditions of Promotions

Effective Date: 25/8/2025

Promotions, discounts, and offers provided by Cut Out are subject to the following terms:

1. Promotion Period
   
   

   • Each promotion will have a clearly stated start and end date. Offers are valid only during this period.
     
     

2. Eligibility
   
   

   • Promotions are available only to customers who meet the eligibility criteria stated in the offer.
     
     

   • Offers cannot be transferred, exchanged for cash, or combined with other promotions unless explicitly stated.
     
     

3. Redemption
   
   

   • To redeem a promotion, follow the specific instructions provided (e.g., enter a promo code at checkout).
     
     

   • Failure to apply the code correctly before completing the purchase will result in forfeiture of the promotion.
     
     

4. Changes & Cancellations
   
   

   • Cut Out reserves the right to modify or cancel any promotion without notice, where permitted by law.
     
     

5. Misuse of Promotions
   
   

   • Any attempt to manipulate or abuse promotions will result in cancellation of the order and possible suspension of your account.
     
     

Cut Out Pty Ltd – Refund & Dispute Policy

Effective Date: 9 October 2025

At Cut Out, we aim to deliver high-quality products and services that meet your expectations. Please review the following terms regarding refunds and disputes.

1. Eligibility for Refunds

• Refunds are only available for purchases made directly through Cut Out.
  
  

• Requests must be submitted within 7 days of purchase.
  
  

• Digital products or subscriptions that have been accessed, used, or activated are not eligible for a refund, except where required by law or if eligible. Eligibility will be determined by Cutout.
  
  

• If you delete the Cut Out app while holding an active subscription, your subscription will remain active through your app store’s billing cycle. No refunds will be issued unless explicitly approved by the Cut Out support team.
  
  

2. How to Request a Refund

• Contact our support team at info@cutout.fit with your order number, proof of purchase, and reason for your request.
  
  

• All refund requests will be reviewed, and a response will be provided within 5 business days.
  
  

3. Dispute Resolution

• If you believe a charge is incorrect, please contact us first before initiating a dispute through your payment provider.
  
  

• We aim to resolve all disputes directly and efficiently.

4. Exceptions

• No refunds are provided for change-of-mind purchases after the 7-day eligibility period.
  
  

• Refunds will not be granted if misuse or unauthorised use of the product or service has occurred.
  
  

• Refund approval is at the sole discretion of Cut Out Pty Ltd, except where otherwise required by Australian Consumer Law.